Refund policy
Return, refund, and cancellation policy
Digital products
Most products sold by Homeground Books are digital downloads. Digital products cannot be physically returned. For that reason, digital product sales are generally final once the file has been accessed, downloaded, or delivered.
When refunds may be considered
We may offer a refund or replacement if:
- you bought the same digital product twice by mistake;
- you received the wrong digital product;
- a technical issue on our side prevents access to the purchased file and we cannot resolve it within a reasonable time; or
- South African consumer law requires a refund.
When refunds are not normally available
Refunds are not normally available where the file has already been downloaded or accessed, where the customer changed their mind after purchase, where an incorrect email address was entered at checkout, or where the customer expected a physical book even though the product page described the product as digital.
Cancellations
You may request cancellation before the digital product has been accessed, downloaded, or fulfilled. Once the digital product has been delivered, accessed, or downloaded, the order cannot usually be cancelled.
How to request help
Contact Homeground Books with your order number, the email address used at checkout, and a short description of the issue. We will review the request and respond as soon as reasonably possible.